Privacy Policy & Cookie Policy*

​Norton Psychology provides psychotherapy and psychological services. The practice is operated by Victoria Norton.

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Data Protection and Regulation

Norton Psychology complies with UK data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Guidance from the Information Commissioner's Office (ICO), the UK authority responsible for data protection, is followed in the handling and storage of personal data.

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Professional practice is also informed by the ethical frameworks and professional standards of recognised bodies including the UK Council for Psychotherapy (UKCP) and the British Psychological Society (BPS).

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Information which may be collected

When you contact Norton Psychology, we may collect personal information including:

• Your name

• Email address

• Telephone number

• Any information you choose to provide through contact forms, email, or telephone communication

 

If you become a client, additional information relevant to the provision of therapeutic services may be collected.

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How Your Information Is Used

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Your information is used solely for the purpose of:

• responding to enquiries

• arranging consultations or appointments

• providing psychotherapy or related services

• maintaining appropriate professional records where required

 

Your personal information will never be sold or shared with third parties unless required by law, necessary to protect safety, or required for the provision of services.

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Confidentiality

Confidentiality is a fundamental principle of therapeutic work. Information shared during therapy is treated with care and in accordance with professional ethical standards.

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There are rare circumstances where confidentiality may need to be broken if:

• there is a legal requirement to do so

• there is a serious risk of harm to yourself or others

• safeguarding concerns arise

 

Where possible, such situations would be discussed with you beforehand.

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Supervision

As part of maintaining safe and ethical practice, therapists undertake regular professional supervision with another qualified practitioner. Supervision supports reflective practice and professional development.

No personally identifying information about clients is disclosed during supervision.

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Data Security

Appropriate measures are taken to ensure personal information is stored securely. Electronic records are stored on password-protected devices and access to information is restricted.

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However, please note that transmission of information via the internet cannot be guaranteed to be completely secure.

 

Data Retention

If you become a client, records may be retained for up to 7 years following the conclusion of therapy in accordance with professional, ethical, and insurance requirements. After this period records will be securely destroyed.

If you make an enquiry but do not proceed with services, your contact information will only be retained for as long as necessary to respond to your enquiry.

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Your Rights

Under UK GDPR you have the right to:

• request access to the personal data held about you

• request correction of inaccurate information

• request deletion of your personal data where appropriate

• withdraw consent where processing is based on consent

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Requests relating to personal data can be made using the contact details below.

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Cookies

Cookies are small files placed on your device when you visit a website. This website may use cookies to:

• ensure the website functions properly

• analyse how visitors use the website

• improve website performance and user experience

• support security features such as spam protection on contact forms

 

Some cookies may be placed by third-party services used on the website.

You can manage or disable cookies through your browser settings at any time.

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Contact

If you have any questions about this Privacy & Cookie Policy or how your personal data is handled, please contact:

Victoria Norton
Norton Psychology

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* Last updated 2026